DYNASTIA Online Store Regulations

Regulamin sklepu internetowego / terms of sale and electronic services

Version date: 07.05.2026

Polish version: the main Polish version of these Regulations is available at https://dynastia.fish/client-pl/.

Seller: DYNASTIA Spółka z ograniczoną odpowiedzialnością, KRS: 0001027326, NIP: 7011135983, REGON: 524835940, address: Kalwaryjska 69 / 9, 30-504 Kraków, Polska.

Website: www.dynastia.fish

Email for orders, complaints and personal data matters: mail@dynastia.fish

Phone / WhatsApp: +48 665 122 260

1. DEFINITIONS

1.1. Seller means DYNASTIA Sp. z o.o., identified above.

1.2. Buyer means a natural person, legal person or organisational unit purchasing Goods from the Seller.

1.3. Consumer means a natural person entering into an agreement with the Seller for purposes not directly related to that person's business or professional activity.

1.4. Entrepreneur with consumer rights means a natural person entering into an agreement directly related to that person's business activity, where the content of the agreement indicates that it is not professional in nature for that person within the meaning of applicable Polish law.

1.5. B2B Buyer means a Buyer purchasing Goods in connection with business, trade or professional activity, including resale.

1.6. Goods means food products offered by the Seller, in particular dried, salted-dried, cured and other fish products, fish snacks, squid, caviar and related goods indicated on the Website or in an individual commercial offer.

1.7. Order means the Buyer's declaration of intent to purchase Goods, made through the Website, by phone, through WhatsApp, by email or through the Seller's manager.

1.8. Agreement means the sales agreement for Goods between the Seller and the Buyer, concluded under these Regulations, an individual Order confirmation, invoice, pro forma invoice, commercial offer or other terms agreed by the parties.

2. GENERAL PROVISIONS

2.1. These Regulations define the rules for selling Goods through the Website and through the Seller's manager, as well as the rules for providing electronic services connected with use of the Website.

2.2. The Seller's main sales model is B2B supply. Sales to Consumers are also possible if the Seller confirms the possibility of such sale, price, taxes, delivery cost and other essential Order terms.

2.3. Information about Goods on the Website, including photographs, descriptions, availability and prices, is not a public offer within the meaning of the Polish Civil Code unless expressly stated otherwise. Such information is an invitation to place an Order or to negotiate.

2.4. The Agreement is concluded after the Seller confirms the Order and after the final price, applicable VAT, delivery cost and payment method are agreed. In case of B2C sale, the Consumer must receive the final gross price, including applicable taxes and mandatory charges, before confirming an Order involving an obligation to pay.

2.5. The Seller may refuse to accept an Order if the Goods are unavailable, the Buyer's data are incomplete or incorrect, delivery to the indicated region is impossible, payment is not made within the agreed time, or other objective reasons prevent execution of the Order.

2.6. These Regulations do not limit the rights of Consumers and Entrepreneurs with consumer rights granted to them by mandatory provisions of Polish law and applicable EU law.

3. GOODS AND FOOD INFORMATION

3.1. The Seller offers food products, in particular fish snacks, dried and cured fish, squid and caviar.

3.2. The description of the Goods, ingredients, weight, packaging, storage conditions, date of minimum durability or use-by date, allergen information, origin and other information are indicated on the Website, on the packaging, in the specification, invoice, commercial offer or provided to the Buyer by another method before conclusion of the Agreement, where such information is required by law.

3.3. For fish and seafood products, the Seller provides mandatory information where applicable to the relevant Goods, including commercial designation, production method, catch area or country of farming, and other information required by applicable EU and Polish law.

3.4. Goods may contain allergens or traces of allergens, including fish, molluscs, crustaceans, soy, gluten, sesame, peanuts, milk, eggs and other allergens where indicated in the ingredients, labelling or specification. The Buyer must review the ingredients and allergen information before placing an Order.

3.5. The Seller makes reasonable efforts to ensure that information about the Goods is current, complete and accurate. The Seller does not exclude or limit its liability towards Consumers for lack of conformity of the Goods with the agreement where such liability is provided by mandatory law.

3.6. Images of Goods on the Website may differ from the actual appearance of a batch, packaging or labelling, provided that such differences do not affect essential characteristics of the Goods and do not mislead the Buyer.

4. PLACING ORDERS

4.1. Orders may be placed through the Website, by phone, through WhatsApp, by email or through the Seller's manager.

4.2. To place an Order, the Buyer must provide data necessary to process the Order: name and surname or company name, delivery address, contact phone number, email, invoice or billing data, NIP/VAT EU if required, selected Goods, quantity and other information required for execution of the Order.

4.3. For B2B Orders, the Seller may request company registration data, NIP/VAT EU, address, recipient data, invoice data and may confirm minimum quantity, packaging, price, VAT, currency, delivery terms and payment term.

4.4. For B2C Orders, before conclusion of the Agreement the Seller informs the Consumer about the main characteristics of the Goods, the final gross price with applicable VAT, delivery cost, payment method, delivery time and method, and information about the right of withdrawal or exceptions to that right.

4.5. If the Order is placed through the Website functionality, the final Order confirmation button for a Consumer must clearly indicate the obligation to pay, for example: "Order and pay", "Buy and pay" or equivalent wording.

4.6. If the final price, VAT rate, delivery cost or availability of Goods requires individual confirmation by a manager, the Order is not accepted until such confirmation by the Seller and the Buyer's consent.

5. PRICES, VAT AND PAYMENT

5.1. Prices may be indicated in the currency displayed on the Website or in a commercial offer, in particular EUR or PLN, unless the Seller states otherwise.

5.2. For B2B Buyers, prices may be indicated as net prices, i.e. excluding VAT, if expressly stated on the Website, in a commercial offer, pro forma invoice or correspondence with a manager. The applicable VAT rate depends on the Goods category, Buyer's status, country of delivery and other circumstances provided by tax law.

5.3. For Consumers, the price must be indicated as the final gross price, including applicable VAT and mandatory charges. If delivery, packaging or other services are charged separately, such cost is communicated to the Consumer before confirmation of an Order involving an obligation to pay.

5.4. The main payment method is bank transfer to the Seller's bank details indicated in the invoice, pro forma invoice or Order confirmation.

5.5. Additional payment methods, including card payment, online payment or other methods, may be available if indicated on the Website or individually confirmed by the Seller.

5.6. The Seller's obligation to execute the Order arises after payment is received, unless the parties agree in writing or correspondence on deferred payment, post-payment or other terms.

5.7. The payment date is the date on which funds are credited to the Seller's account, unless the parties agree otherwise.

5.8. The Seller issues an invoice, VAT invoice or other settlement document in accordance with applicable tax rules and the data provided by the Buyer.

5.9. When refunding funds, the Seller uses the same payment method used by the Buyer, unless the parties agree otherwise and the alternative method does not create additional costs for the Buyer.

6. DELIVERY

6.1. The Seller delivers within Poland and to European Union countries, provided that delivery to a specific country or region is confirmed by the Seller.

6.2. Delivery may be performed by the Seller, an external carrier, courier service, logistics partner or other delivery operator.

6.3. Delivery cost, method, estimated time and conditions are agreed before acceptance of the Order. Delivery terms may depend on the country, address, weight, volume, number of packages, temperature requirements, Buyer's status and selected carrier.

6.4. Pickup is not available.

6.5. The Buyer must provide the correct delivery address, phone number and recipient data, and must ensure the possibility of receiving the shipment at the agreed time or within the timeframes set by the carrier.

6.6. If delivery is impossible due to incorrect data, absence of the recipient, refusal to accept the shipment or other circumstances on the Buyer's side, the Seller may request reimbursement of justified costs incurred in connection with delivery, return or re-dispatch, provided this does not conflict with mandatory Consumer rights.

6.7. Upon receipt of the shipment, the Buyer should, where possible, check the condition of the packaging, number of packages and visible damage. If the packaging is damaged, it is recommended to prepare a report with the carrier, take photos of the packaging and Goods, and immediately notify the Seller.

6.8. For Consumers, the risk of accidental loss or damage to the Goods passes to the Consumer when the Goods are actually received by the Consumer or by the recipient indicated by the Consumer, unless mandatory law provides otherwise.

6.9. For B2B Buyers, the risk of accidental loss or damage to the Goods passes to the B2B Buyer when the Goods are handed over to the carrier, unless the parties agree different delivery terms.

7. RIGHT OF WITHDRAWAL FOR CONSUMERS

7.1. A Consumer and an Entrepreneur with consumer rights have the right to withdraw from a distance agreement within 14 days without giving a reason, unless a statutory exception to the right of withdrawal applies to the specific Goods.

7.2. The right of withdrawal does not apply in cases provided by law, in particular:

a) where the subject of the agreement is Goods that deteriorate rapidly or have a short shelf life;

b) where the subject of the agreement is Goods supplied in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, and the packaging was opened after delivery;

c) where the subject of the agreement is Goods made to the Buyer's individual specification or intended to meet the Buyer's individual needs;

d) in other cases expressly provided by applicable law.

7.3. For food products, including fish snacks, dried and cured fish, squid and caviar, the right of withdrawal may be excluded in whole or in part depending on the characteristics of the Goods, shelf life, packaging, storage conditions and whether the packaging has been opened.

7.4. Exclusion or limitation of the right of withdrawal does not deprive the Consumer of the right to submit a complaint in case of lack of conformity of the Goods with the agreement.

7.5. To withdraw from the agreement, the Consumer may send a statement to email mail@dynastia.fish or by post to the Seller's address. The form indicated in section 15 of these Regulations may be used, but using this form is not mandatory.

7.6. If withdrawal is permitted, the Consumer must return the Goods to the Seller no later than 14 days from the date of sending the withdrawal statement, unless the Seller offers to collect the Goods.

7.7. If withdrawal is permitted, the Seller refunds payments received from the Consumer within 14 days from receipt of the withdrawal statement. The Seller may withhold the refund until the Goods are received back or until the Consumer provides proof of shipment, if permitted by law.

7.8. Return shipping costs are borne by the Consumer if the Seller informed the Consumer of this obligation in advance and unless mandatory law provides otherwise.

7.9. B2B Buyers do not have a statutory 14-day right of withdrawal unless such right is expressly agreed with the Seller in writing or in the Order confirmation.

8. COMPLAINTS AND LACK OF CONFORMITY OF GOODS WITH THE AGREEMENT

8.1. The Seller is obliged to provide Goods conforming to the Agreement.

8.2. A Consumer and an Entrepreneur with consumer rights may submit a complaint if the Goods do not conform to the Agreement, in particular if the Goods are damaged, show signs of deterioration, differ from the ordered Goods, have incorrect quantity, incomplete contents, incorrect labelling or another non-conformity.

8.3. Complaints may be submitted by email to mail@dynastia.fish, by phone or WhatsApp at +48 665 122 260, or in writing to the Seller's address.

8.4. To speed up complaint handling, it is recommended to indicate the Order number, receipt date, description of the problem, Buyer's demand, contact data, and to attach photos or video of the Goods, packaging, label and transport packaging. Lack of photos or video does not deprive the Consumer of the right to complain, unless mandatory law provides otherwise.

8.5. For food products, it is recommended to report a problem immediately after discovery, especially if the complaint concerns freshness, smell, damaged packaging, temperature, shelf life, signs of opening or other circumstances important for food safety. This recommendation does not limit the Consumer's statutory rights.

8.6. The Seller responds to a Consumer complaint within 14 days from receipt. If the Seller does not respond within this time, the complaint is deemed accepted within the limits provided by applicable law.

8.7. If a complaint is accepted, the Seller may, in accordance with law and the nature of the non-conformity, replace the Goods, remove the non-conformity, refund the payment in whole or in part, reduce the price, send missing Goods or offer another solution agreed with the Buyer.

8.8. For B2B Buyers, inspection of Goods and packaging upon receipt is mandatory. A B2B Buyer should report visible damage, missing packages, assortment or quantity inconsistencies without undue delay, preferably within 48 hours from receipt. Hidden defects should be reported without undue delay after discovery.

8.9. For B2B Buyers, the Seller's liability under rękojmia may be limited or excluded to the maximum extent permitted by law, unless the parties agree otherwise in writing. Such limitation does not apply to Consumers and Entrepreneurs with consumer rights to the extent mandatory law prohibits such limitation.

9. ELECTRONIC SERVICES OF THE WEBSITE

9.1. Through the Website, the Seller may provide electronic services, in particular: viewing the catalogue, using the cart, placing Orders, registering and using an account, callback form, contact form, profile login, order history, newsletter or other functions if available on the Website.

9.2. To use the Website, the following are required: a device with internet access, an up-to-date browser, enabled JavaScript and cookies to the extent necessary for the Website to operate, and an active email or phone number to place an Order.

9.3. The Buyer must use the Website in accordance with law, these Regulations and good practices, must not transmit unlawful content, disrupt operation of the Website, use malicious software or take actions infringing rights of the Seller or third parties.

9.4. The agreement for the electronic service consisting of browsing the Website is concluded for the period of actual use of the Website and terminates when the Website is closed. The agreement for the account service lasts until the account is deleted or terminated under the Website rules.

9.5. Complaints related to operation of the Website and electronic services may be sent to mail@dynastia.fish. It is recommended to describe the problem, date and time of occurrence, device/browser used and contact data. The Seller responds to such complaints within 14 days.

10. PERSONAL DATA AND RODO/GDPR

10.1. The controller of personal data is DYNASTIA Sp. z o.o., KRS: 0001027326, NIP: 7011135983, REGON: 524835940, address: Kalwaryjska 69 / 9, 30-504 Kraków, Polska, email: mail@dynastia.fish.

10.2. Personal data are processed in particular for: placing and executing Orders, communication with the Buyer, issuing invoices and billing documents, processing payment, delivery, handling complaints, fulfilling tax and accounting obligations, defending or bringing claims, providing electronic services, and marketing only where an appropriate legal basis exists.

10.3. Legal bases for data processing may include: necessity to conclude and perform an agreement, fulfilment of the Seller's legal obligations, the Seller's legitimate interest, and consent of the data subject, for example for marketing cookies, newsletter or other optional marketing activities where such consent is required.

10.4. Data may be transferred to categories of recipients necessary for execution of the Order and operation of the Seller's business, in particular banks and payment operators, carriers and logistics partners, IT and hosting providers, email/SMS service providers, accounting service providers, legal advisers, public authorities where required by law, and analytics and marketing providers where consent or another lawful basis exists.

10.5. Data are stored for the period necessary to fulfil the processing purposes and for periods required by tax, accounting and other applicable law, or until expiry of limitation periods for possible claims.

10.6. The data subject has the right to access data, rectify data, erase data, restrict processing, data portability, object to processing, withdraw consent where processing is based on consent, and lodge a complaint with the data protection authority.

10.7. Detailed rules for personal data processing are described in these Regulations and, if published, in a separate Privacy Policy available on the Website.

11. COOKIES

11.1. The Website uses cookies and similar technologies. Detailed information is provided in the Cookie Policy available at: https://dynastia.fish/cookies/

11.2. Necessary cookies are used for operation of the Website, cart, authorisation, security and basic functions. For analytics, marketing and other optional cookies, the Website should obtain the user's consent where such consent is required by law.

11.3. The user may manage cookies through the consent banner on the Website, Website settings or browser settings. Restricting necessary cookies may affect operation of the Website, cart, account or Order form.

12. LIABILITY

12.1. The Seller is liable for performance of the Agreement in accordance with applicable law and these Regulations.

12.2. The Seller is not liable for non-performance or improper performance of an Order if caused by incorrect data provided by the Buyer, absence of the recipient at the delivery address, the Buyer's refusal to accept the shipment, the Buyer's breach of storage conditions after receipt of the Goods, acts or omissions of the carrier within the limits permitted by law, or force majeure.

12.3. Nothing in these Regulations excludes or limits the Seller's liability towards a Consumer where such exclusion or limitation is prohibited by mandatory law.

12.4. The Seller's liability towards a B2B Buyer for lost benefits, indirect damage, loss of profit, loss of customers or reputational damage is excluded to the maximum extent permitted by law, unless the parties agree otherwise in writing.

13. DISPUTES AND APPLICABLE LAW

13.1. Agreements concluded with the Seller are governed by the law of the Republic of Poland, unless mandatory provisions of applicable law provide otherwise.

13.2. The choice of Polish law does not deprive a Consumer of protection granted by mandatory provisions of the law of the country of the Consumer's habitual residence, where such provisions apply.

13.3. Disputes with Consumers are heard by competent courts in accordance with applicable rules of civil procedure.

13.4. Disputes with B2B Buyers are heard by the court competent for the Seller's registered office, unless the parties agree otherwise in writing.

13.5. A Consumer may use out-of-court complaint and consumer protection mechanisms, including assistance of a municipal or district consumer ombudsman, competent consumer protection authorities and ADR mechanisms where applicable.

14. CHANGES TO THE REGULATIONS

14.1. The Seller may change these Regulations for important reasons, including changes in law, payment or delivery methods, Website functionality, product range, contact details, organisational or technical changes.

14.2. Changes to the Regulations do not affect Orders accepted before the changes enter into force, unless mandatory law provides otherwise.

14.3. The current version of the Regulations is published on the Website.

15. MODEL WITHDRAWAL FORM

This form may be used only in cases where the right of withdrawal is not excluded by law.

Addressee: DYNASTIA Sp. z o.o., Kalwaryjska 69 / 9, 30-504 Kraków, Polska, email: mail@dynastia.fish

I/We hereby notify withdrawal from the sales agreement for the following goods:

Order number:

Order date:

Receipt date:

Name and surname / Buyer name:

Buyer address:

Email / phone:

Bank account number for refund if refund by the same payment method is impossible:

Date:

Signature, if the form is sent in paper form:

16. SELLER DETAILS

DYNASTIA Spółka z ograniczoną odpowiedzialnością

KRS: 0001027326 | NIP: 7011135983 | REGON: 524835940

Address: Kalwaryjska 69 / 9, 30-504 Kraków, Polska

Email: mail@dynastia.fish

Phone / WhatsApp: +48 665 122 260